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Award Winning

We are proud to announce that IT Control Suite won three prestigious awards from CompTIA
(the Computing Technology Industry Association)

Our soft launch of IT Control Suite at the CompTIA Channel Summit in Montreal was the initial unveiling of our product to a mass audience of IT professionals that voted our product above the rest.

Best Of Show 2008 Best Solution Sales Strategy 2008 Best Presentation 2008

Case Study

Managing 11 separate correctional institutions across multiple states presents a number of challenges for which IT Control Suite proves invaluable.

The organization's main IT service stakeholder, Tom L. was consistently under the gun to keep each location up and running but also controlled and managed.

The Challenge

With operations 24 hours a day, 7 days a week and many transient users, this organization's IT management is a never-ending battle. Faced with:

• * A limited budget and very limited human resources
• * Vast distance between each site
• * Growing support incidents and support required 24 / 7
• * Requirements for compliance and user level reporting
• * Consistent problems with connectivity for remote access
• * Extensive labor to track installed hardware, software and warranties

The labor to provide the required level of service and support for these sites was pushing costs way over budget. Users were frustrated with inconsistent service levels from the onsite and remote technicians and from a management perspective, information was hard to capture.

The Solution

With the implementation of an IT Control Suite appliance in each location, service, support and management was centralized. Being Web based, the IT Control Suite Panel allowed the technical team to deliver almost all service and support without going on-site.

Working on all 11 sites takes place with the unified information in The Panel so there is only one tool required, making it easy for one technician to deal with issues in multiple sites at the same time.

Further, management is able to control the environment and obtain live, on-demand reporting and information that was previously nearly impossible to gather.

The Result

Using IT Control Suite across the sites, service levels increased by more than 30% based on:

• * Speed of problem resolution
• * Reduction in system issues through pro-active service
• * Reduction in overall labor

Beyond this, some significant improvements and outcomes for the IT department were:

• * Growth from 7 to 11 sites without adding any technicians to the payroll
• * The discovery of numerous installed software programs that were eroding end-user productivity by diverting their attention
• * The discovery of end-user's unscrupulous Internet web browsing that resulting in the termination of 3 employees for serious abuse
• * The elimination of extensive system threats based on rogue spyware discoveries and the ability to manage patches and anti-virus protection.

With the implementation of itControl Suite, the computing world of this distributed organization has changed dramatically. The initial shock of the true state of the environment quickly turned to action that resulted in all the sites operating cleanly and better managed.

Support incidents are down by well over 40% and service levels are not even comparable to before IT Control Suite was installed.

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Technology Monitoring, Inc © 2008
2976 Mandalay Beach Road, Wantagh, NY 11793
Phone: 516-576-7055, Fax: 516-349-1864